Repairs & maintenance

Reporting repairs, timelines, and tips for preventing common problems.

How do I report a repair?

Please call our maintenance team on 0208 822 8888

What services do you offer?

We provide a wide range of repairs and maintenance services, including general property maintenance, plumbing, electrical work, carpentry, painting, and emergency repairs. If you’re unsure whether we cover a specific job, please fill out our contact us form.

Do you offer emergency callouts?

Yes. We offer emergency repair services for urgent issues such as leaks, power failures, heating breakdowns, and security-related damage. Availability may vary, so please call us as soon as possible.

Are you fully insured and qualified?

Yes. We are fully insured and all work is carried out by qualified, experienced professionals in line with current regulations and safety standards

Do I need to be at home during the repair?

In most cases, yes. However, for landlords or managed properties, we can arrange access with prior agreement.

Will you clean up after the job?

Yes. We always aim to leave your property clean and tidy once the work is completed.

What should I do if I’m not satisfied with the work?

Customer satisfaction is very important to us. If you have any concerns, please contact us immediately and we’ll work to resolve the issue promptly.

Do you work with landlords and letting agents?

Yes. We regularly work with landlords, property managers, and letting agents, offering reliable maintenance services and clear reporting.

Repairs and maintenance form
General information form

Emergency situations

Step-by-step procedures and emergency contacts for urgent situations.

What should I do if I smell gas?

Do NOT use anything electrical

  • Don’t turn lights on or off
  • Don’t use phones, doorbells, or appliances inside
  • Don’t light matches or smoke

Ventilate if it’s safe

  • Open doors and windows to let gas escape
  • Do this quickly and calmly

Turn off the gas supply (if you know how and can do it safely)

  • Usually at the gas meter (turn the valve a quarter turn so it’s perpendicular to the pipe)

Leave the building immediately

  • Get everyone (and pets) outside
  • Move a safe distance away

Call the gas emergency number from outside

  • UK: National Gas Emergency Service – 0800 111 999

Do NOT

  • Do not try to find the leak yourself
  • Do not re-enter the property until professionals say it’s safe
  • Do not assume the smell will “go away”

What do I do if I have no power?

Check if it’s just your property

  • Look outside: are neighbour’s lights on?
  • Check other rooms or sockets in your home.
  • If only part of the property is affected, it may be a tripped circuit.

Check your fuse box / consumer unit

  • Look for a switch that’s flipped to OFF or TRIPPED.
  • Reset it by switching it fully OFF, then back ON.
  • If it trips again, leave it off — there may be a fault or unsafe appliance.

Unplug appliances

  • Unplug large appliances (kettle, toaster, heater, washing machine).
  • Reset the power again.
  • Plug appliances back in one at a time to identify the problem.

If the power is out in your area

  • It’s likely a local or regional outage.
  • Contact your electricity network provider to report it or check updates.

Emergency number:

  • National Grid, Call 105 (free, 24/7)

What do I do if I have a leak?

What to do immediately

Turn off the water supply

  • Turn off the stopcock / main water valve (usually under the sink, near the meter, or outside).
  • If the leak is from an appliance, turn off the isolation valve to that appliance if possible.

Contain the water

  • Use buckets, towels, or containers to catch dripping water.
  • Move furniture, electrical items, and valuables out of the affected area.

Turn off electrics if needed

  • If water is near sockets, lights, or electrical appliances, turn off the electricity at the fuse box.
  • Do not touch electrics if you’re standing in water.

Relieve pressure

  • It’s likely a local or regional outage.
  • Contact your electricity network provider to report it or check updates.

Preventing future leaks

  • Know where your main stopcock is
  • Don’t ignore dripping taps
  • Don’t ignore even the smallest of leaks as these can worsen quickly

How can I prevent my drains from blocking?

Kitchen drain care

  • Never pour fats, oils, or grease down the sink. Let them cool and dispose of them in the bin.
  • Scrape plates before washing up.
  • Use a sink strainer to catch food scraps.
  • Run hot water for a few seconds after washing up to help flush residue.
  • Avoid putting coffee grounds, rice, pasta, or eggshells down the drain.

Bathroom drain care

  • Use hair catchers in showers and baths.
  • Avoid flushing wet wipes, cotton buds, sanitary products, or dental floss — even if labelled “flushable”.
  • Use toilet paper only, in reasonable amounts.
  • Clean plugholes regularly to remove hair and soap buildup.

Around the property

  • Don’t use drains to dispose of chemicals, paint, or building debris.
  • Be careful with outdoor drains — keep them clear of leaves, mud, and litter.
  • Check drain covers occasionally, especially after storms.

Simple maintenance tips

  • Flush kitchen and bathroom drains monthly with hot water and dish soap.
  • Use baking soda and vinegar occasionally to reduce odors and buildup.
  • Have drains professionally inspected if you experience slow drainage or frequent blockages.

When to get professional help

  • Repeated blockages
  • Gurgling sounds or bad smells
  • Slow drainage in multiple fixtures