Introduction
Connect Lettings & Management Limited and all its affiliated companies (collectively, “we,” “us,” or “our”) including Connect Maintenance London Limited, Connect Construction and Maintenance Limited is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.connectproperty.com (the “Site”) or interact with our services. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.
1. Information We Collect
We may collect and process the following data about you:
1.1 Personal Information:
- Name
- Email address
- Phone number
- Address
1.2 Non-Personal Information:
- Browser type and version
- Operating system
- IP address
- Pages visited on our site
- Time and date of visit
- Referring website
2. How We Use Your Information
We use the information we collect in the following ways:
- To provide, operate, and maintain our website and services
- To improve, personalise, and expand our website and services
- To understand and analyse how you use our website and services
- To prevent fraudulent activities and ensure the security of our website
- To comply with legal obligations
2.1 Legal Basis for Processing:
We process your personal data based on the following legal grounds.
Contractual necessity: to provide and maintain our services and fulfil contractual obligations
Legal obligation: to comply with applicable law and regulations.
Legitimate interest: for website security, fraud prevention and analytics, where such interests are not overridden by your rights.
3. How We Share Your Information
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described below:
- Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as data analysis, email delivery, hosting services, customer service.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
- Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.
4. Security of Your Information
We use administrative, technical, and physical security measures to protect your personal information. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
5. Your Data Protection Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access: You have the right to request a copy of the personal information we hold about you.
- Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe
- Erasure (Right to be forgotten); you have the right to request that we delete your personal data in certain circumstances. Restriction of processing: You have the right to request that we limit the processing of your personal data in certain circumstances
- Data Portability: You have the right to receive your personal data in a structured, commonly used and machine-readable format and to transmit it to another data controller
- Object to Processing: you have the right to object to the processing of your personal data
- Withdraw Consent: Where processing is based on consent, you may withdraw your consent at any time without affecting the lawfulness of processing before its withdrawal.
- Right to lodge a complaint: you have the right to lodge a complaint with supervisory authority, such as the Information Commissioner’s Office (ICO) in the UK.
To access any of these rights, please contact us at [email protected]. We may require you to verify your identity before responding.
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to improve your experience on our website, analyse site usage. You can manage your cookie preferences through your browser settings. For more details, see our [Cookie Policy].
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.
8. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, to comply with legal obligations, resolve disputes and enforce agreements. Specifically;
- Website analytics and log Data: Retained for up to 24 months for analytical purposes. After this period, data will be anonymised or deleted.
- Once personal data is no longer required, we securely delete, anonymised, deleted or aggregate it.
9. Children’s Privacy
Our services are not directed to children under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child without verification of parental consent, we take steps to delete such information.
10. Multiple Companies
Depending on the service or website you use, a specific company in our group may act as the data controller. When you provide information, we will specify which company is responsible for processing your personal data. For general enquiries about your personal data or to exercise your rights, please contact [email protected]
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.