Housing Officer

Department: Housing Department

Directly responsible to: Director of Housing

Working hours: Monday to Friday, 9am to 5pm

Location: Greater London (various locations)

About the role:

As the housing officer, you’ll be the face of Connect Property to our vulnerable residents. From their initial check-in, through regular inspections, dealing with any issues, to their check-out once they move on, you’ll provide consistent support.

You’ll work with colleagues to deal with maintenance issues, and with local authorities and supporting agencies such as social services and benefit providers to support the residents. The housing officer will work as part of a team, utilising their communication skills supported by our database systems (Salesforce).

Main duties & responsibilities:

• Use Salesforce to log daily notes and all contact with residents and agencies.
• Ensure residents are informed of their obligations as a resident.
• Supporting residents to manage and sustain their residencies, signposting where extra support is needed.
• Ensure all complaints are recorded, reported and addressed accordingly. 
• Ensuring periodic inspections are completed and recorded through Salesforce.
• Support other departments with Health and Safety inspections.
• Conduct check-in and check-out inspections.
• Identifying any maintenance issues that need to be addressed and reporting them through the company procedures.
• Reporting any anti-social behaviour, investigating causes and liaising with 3rd party agents if needed.
• Assessing resident’s suitability for properties while liaising with the allocations team.
• Liaising with the maintenance team in inspecting external contractor works.
• Maintain a safe working environment.
• Report all incidents or potential hazards.
• When lone working always adheres to the Service Level Guideline at all times, ensuring any concerns are raised as appropriate.
• Ensure relevant policies and standards are always followed and maintained.
• Maintain a good working knowledge of relevant policies in order to implement them safely and appropriately.
• Keep up to date with skills and knowledge.
• Attend mandatory training.
• Attend other training and development activity where appropriate.
• Participate in development reviews.
• Read and seek to understand all relevant communication e.g. staff handbook, written communication.
• Attendance at staff briefings.
• Maintain a personal attitude of service acting as a role model for all staff.
• Act in a non-discriminatory, non-judgmental manner.
• Respect people’s right to privacy and always maintain confidentiality.
• On occasion you will be required to complete ad hoc responsibilities as authorised by your Line Manager and Leadership team.

Skills & knowledge:

• Excellent interpersonal skills, with the ability to communicate effectively and maintain appropriate professional boundaries.
• Ability to prioritise workload and work effectively in a high-pressured environment.
• Close attention to detail.
• A proficiency in the use of MS Office including Outlook, Word and Salesforce. 
• Strong administrative skills 
• Previous experience in a similar position.
• Strong team ethic, with the proven ability to work effectively and collaboratively within a team or independently with individuals at all levels.
• Working on own initiative without close supervision and as part of a team.
• Working flexibly in responding to the varying demands of the role to achieve agreed outcomes.
• Clean driver’s license with no convictions.
• Enhanced DBS check acceptance.