Maintenance Multi Trader

Department: Maintenance Department

Directly responsible to: Head of Repairs  

Working hours: Monday to Friday, 8am to 5pm

Location: Greater London (various locations)

About the role:

As a maintenance multi-trades, you will be an integral member of the repair and planned preventative maintenance service, working directly with the head of maintenance, ensuring repairs are carried out effectively, efficiently and in accordance with the standards set out by the company. 

Main duties & responsibilities:

• Use Salesforce to log daily notes and all contact with tenants and agencies.
• Ensure tenants are informed of their obligations as a tenancy.
• Supporting tenants to manage and sustain their tenancies, signposting where extra support is needed.
• Ensure all complaints are recorded, reported and addressed accordingly. 
• Ensuring periodic inspections are completed and recorded through Salesforce.
• Support other departments with Health and Safety inspections.
• Conduct check-in and check-out inspections.
• Identifying any maintenance issues that need to be addressed and reporting them through the company procedures.
• Reporting any anti-social behaviour, investigating causes and liaising with 3rd party agents if needed.
• Assessing tenant’s suitability for properties while liaising with the allocations team.
• Liaising with the maintenance team in inspecting external contractor works.
• Maintain a safe working environment.
• Report all incidents or potential hazards.
• When lone working always adheres to the Service Level Guideline at all times, ensuring any concerns are raised as appropriate.
• Ensure relevant policies and standards are always followed and maintained.
• Maintain a good working knowledge of relevant policies in order to implement them safely and appropriately.
• Keep up to date with skills and knowledge.
• Attend mandatory training.
• Attend other training and development activity where appropriate.
• Participate in development reviews.
• Read and seek to understand all relevant communication e.g. staff handbook, written communication.
• Attendance at staff briefings.
• Maintain a personal attitude of service acting as a role model for all staff.
• Act in a non-discriminatory, non-judgmental manner.
• Respect people’s right to privacy and always maintain confidentiality.
• On occasion you will be required to complete ad hoc responsibilities as authorised by your Line Manager and Leadership team.

Skills & knowledge:

• Excellent interpersonal skills, with the ability to communicate effectively and maintain appropriate professional boundaries.
• Ability to prioritise workload and work effectively in a high-pressured environment.
• Close attention to detail.
• A proficiency in the use of MS Office including Outlook, Word and Salesforce. 
• Strong administrative skills.
• Previous experience in a similar position.
• Strong team ethic, with the proven ability to work effectively and collaboratively within a team or independently with individuals at all levels.
• Working on own initiative without close supervision and as part of a team.
• Working flexibly in responding to the varying demands of the role to achieve agreed outcomes.
• Clean driver’s license with no convictions.
• Enhanced DBS check acceptance.